Frequently Asked Questions
Mayet De La Rosa Fine Jewelry offers a seven (7) days return/exchange policy against any manufacturer defects. This may include, but is not limited to, prong defects, porosity issues or design flaws. If you feel that your ring is in need of repair due to a manufacturer defect, we ask that you send your ring in for an evaluation. If we determine that the repair is needed due to manufacturer defect, it will be repaired free of charge. Our one year warranty does not include every day wear and tear or abuse/neglect.
Yes! We have branches located at these Robinsons Malls;
- Robinsons Magnolia
- Robinsons Dasmarinas
- Robinsons Place Antipolo
- Robinsons Galleria South
- Robinsons Place Lipa
- Robinsons Place Imus
- Robinsons Place Las Pinas
- Robinsons Place General Trias
- Robinsons Los Banos
- Manila: Sta. Cruz and Ongpin
Please see our Branches Page for more information
First, let’s explain karat. Karat is the unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 14kt contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for everyday wear. Thus, many jewelers opt to work in 14kt and 18kt which are both very strong.
14kt white gold: 14kt white gold contains 58.5% pure gold and 41.5% alloys. 14kt’s natural color is off white, so it gets rhodium plated to get a bright white color. 14k white gold is a very strong and durable metal and is the most cost effective option for someone who wants white toned jewelry.
14kt rose gold: 14kt rose gold is also referred to as pink gold or red gold. It is rosy in color and can vary from jewelry to jewelery. Some can be more orange and some can be more pink. Rose gold is alloyed with copper to get the rosy color. 14kt rose gold is a great metal for everyday wear.
14kt yellow gold: 14kt yellow gold is pale yellow or golden in color. 14kt yellow gold is a great metal for everyday wear.
18kt White Gold: 18kt white gold contains 75% gold and 25% alloy. Because 18kt has more gold, it is going to be slightly softer than 14kt. It will also have more of a yellow tint, making you notice when the rhodium coating begins to wear off sooner than you would with 14kt.
18kt Rose Gold: 18kt rose gold has a very rich color. It is not necessarily more pink since it actually has more gold in it, not more copper. It is best described as a brownish red.
18kt Yellow Gold: 18kt yellow gold is a very beautiful color as it is very rich and more yellow than 14kt yellow gold. We recommend 18kt yellow gold if you are going for a more saturated color for your piece.
Platinum: Platinum is a very dense metal, making it almost twice as heavy as gold. Because it is so much heavier, it is more expensive. If the price tag doesn’t get in your way, we highly recommend platinum. It is hypoallergenic, so if you are usually allergic to metals, platinum is your best route. Unlike white gold, it does not have metal memory. When a setter sets a diamond, the prongs stay put, where white gold may have the tendency to loosen around the stone. Another benefit of its malleability, platinum will more likely stay together as one piece in the unlikely event of being damaged. On the other hand, white gold’s hardness makes it more brittle and at risk of breaking.
Sterling Silver: Sterling silver is a very common metal and very affordable. Sterling silver is the only metal in this list that tarnishes, or changes color. You can slow the process of tarnishing by keeping your silver jewelry dry, not showering or swimming in it or letting any chemicals (hair spray, sunscreen, etc.) come in contact with it. Tarnish only occurs on the surface, so you can have your sterling silver jewelry re-polished to make it bright white and shiny again.
Because silver is soft, we do not use it to make any jewelry that holds gemstones or diamonds. We also do not recommend it for any delicate or thin bands as it can bend too easily. Sterling is a great metal for wide bands and for those who are not used to wearing jewelry and are afraid they may lose their ring.
If you have old jewelry lying around that you aren’t wearing, let’s use it to make a custom piece! We can repurpose all of your precious gemstones and diamonds. We cannot use the gold or metal in the actual custom piece, but we can offer credit for it and that will count toward your new piece. If you prefer to keep the gold but use the stones, we will carefully remove all stones and return the gold to you.
This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away. If you want your white metal jewelry to not tarnish, opt for white gold or platinum- neither of these metals will tarnish.
Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.
Yes we can and in fact, we love to do it! We love getting to repurpose an heirloom stone, as it can carry so much sentimental value and is an ethical option for your ring. We will send you a form to fill out and sign for you to send your heirloom gemstone or diamond to us.
The 4 C’s stand for Carat, Clarity, Color and Cut.
Carat is used to measure the weight of diamonds and gemstones.
Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, growth patterns, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2 (included 2). The clearer a diamond is the rarer and thus, the higher the price.
Color refers to the color of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colorless) and goes all the way down to Z (noticeable color). Most diamonds we see in the market are in the D-I range.
Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut is the only contribution by man, while all others are naturally occurring. Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.
A synthetic diamond or gemstone has essentially the same chemical composition, crystal structure, optical and physical properties of its nature counterpart. The main difference is that one is grown in a lab in a matter of months or years, and the latter is formed deep inside the earth over the course of millions of years.
Yes! We love to do custom work so please do not hesitate to ask about going custom.
The timeline can vary depending on material availability and design complexity but on average, custom design takes about 4-8 weeks from start to finish. If we are sourcing a very hard to find stone, it may take up to 12-14 weeks and if we are only making small changes to an existing design it can take as little as 4 weeks.
We love to work with your heirloom stones that are from family jewelry. We will do very detailed inspections before we work with your family heirloom stones to guarantee that they can withstand rework without chipping or breaking.
After discussing the design, I will send you computer renderings of your piece. This includes 2 free revisions. After that, there is a fee for designing.
If we change the design completely after the first full design plus 2 revisions, there will be a charge plus any fees for additional design time.
All ring orders come with one complimentary ring resizing. You just pay for return shipping, the rest is covered.
All jewelry is covered under warranty for life against manufacturer defects. Normal wear and tear and abuse/accidental damage is not covered under this policy.
All custom orders are nonrefundable.
Once jewelry is completed, balance is required upon completion. All late payments will accrue additional charges (5% of balance per month) for each month past completion date.
Credit goes to https://www.emilychelsea.com/faq
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